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          Privacy Policy

          Privacy Policy

          Ouralight respects your privacy and is committed to handling personal information responsibly.

          This Privacy Policy describes how P2Z, LLC, operating the website https://ouralightus.shop, collects, uses, shares, and protects personal information.

          By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

          1. Information We Collect

          We may collect personal information when you browse our website, place an order, or contact customer support.

          This information may include:

          • Full name.

          • Email address.

          • Telephone number.

          • Billing address.

          • Shipping address.

          • Order details and purchase history.

          • Payment transaction information.

          • Customer support communications.

          • Device information, browser information, and website usage data.

          Payment information may be processed by authorized third-party payment providers.

          2. How We Use Your Information

          We use personal information for purposes including:

          • Processing and fulfilling orders.

          • Confirming payments.

          • Arranging shipping and delivery.

          • Providing customer support.

          • Handling returns and refunds.

          • Sending order-related communications.

          • Improving website performance and functionality.

          • Preventing fraudulent transactions.

          • Complying with legal and regulatory obligations.

          • Providing marketing communications where permitted by law.

          3. Cookies and Tracking Technologies

          Our website may use cookies and similar technologies to improve functionality and user experience.

          Cookies may help us:

          • Maintain shopping cart functionality.

          • Remember website preferences.

          • Understand website traffic.

          • Improve website performance.

          • Support analytics and advertising features, where enabled.

          You may be able to manage cookie preferences through your browser settings or privacy controls available on our website.

          4. Sharing Personal Information

          We may share personal information with trusted service providers when reasonably necessary to operate our business.

          These providers may include:

          • E-commerce platform and website hosting providers.

          • Payment processing services.

          • Shipping and fulfillment providers.

          • Customer support service providers.

          • Website analytics and technical service providers.

          • Fraud prevention and security providers.

          We may also disclose information when required by law or valid legal process.

          5. Data Security

          We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

          However, no electronic transmission or storage system is completely secure.

          We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured channels.

          6. Data Retention

          We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

          This may include order fulfillment, customer service, accounting, legal compliance, and dispute resolution.

          Retention periods may vary based on the type of information and applicable legal requirements.

          7. Your Privacy Rights

          Depending on your state of residence and applicable law, you may have rights to:

          • Request access to certain personal information.

          • Request correction of inaccurate information.

          • Request deletion of certain personal information.

          • Request information about certain uses or disclosures of personal information.

          • Exercise other applicable privacy rights.

          To submit a request, please contact:

          service@mallvic.com

          We may need to verify your identity before processing certain requests.

          8. Marketing Communications

          If you receive promotional emails from Ouralight, you may unsubscribe using the instructions provided in those emails.

          You may still receive transactional communications relating to your orders.

          9. Children's Privacy

          Our website is intended for a general consumer audience and is not directed to children under the age of 13.

          We do not knowingly collect personal information directly from children under 13 without legally required authorization.

          If you believe we have collected such information, please contact us.

          10. Third-Party Links

          Our website may contain links to external websites or services.

          We are not responsible for the privacy practices of independent third parties.

          We encourage users to review the privacy policies of third-party websites before sharing personal information.

          11. Changes to This Policy

          We may update this Privacy Policy from time to time.

          Updated versions will be published on our website.

          12. Contact Us

          For privacy-related questions or requests:

          Store Name: Ouralight

          Legal Business Name: P2Z, LLC

          Business Address:

          7135 Collins Ave, Unit 1632
          Miami Beach, FL 33141
          United States

          Website: https://ouralightus.shop

          Email: service@mallvic.com

          Phone: +1 (226) 493-1029

          Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET).