Terms of Service
Terms of Service
Welcome to Ouralight.
These Terms of Service govern your use of https://ouralightus.shop and purchases made through our online store.
The website is operated by P2Z, LLC, a limited liability company registered in the State of Florida, United States.
By accessing or using our website, you agree to these Terms of Service, subject to applicable law.
1. General Conditions
You agree to use our website only for lawful purposes.
You must not use our services in a way that violates applicable laws, infringes the rights of others, or interferes with the operation or security of the website.
We reserve the right to refuse or cancel transactions where permitted by law, including in cases involving suspected fraud or misuse.
2. Product Information
We aim to provide accurate product descriptions, images, specifications, and availability information.
However, minor variations in color or appearance may occur due to screen settings, lighting, manufacturing tolerances, or other factors.
We may correct errors or update product information when necessary.
Nothing in these Terms limits your rights if goods are materially misdescribed, defective, or otherwise fail to meet applicable legal requirements.
3. Pricing and Currency
All prices are displayed in U.S. dollars (USD) unless otherwise indicated.
Prices may change without prior notice, but confirmed orders will be handled according to applicable law and the terms disclosed at checkout.
Applicable sales taxes and any additional charges will be disclosed during checkout before payment.
4. Orders and Payment
By placing an order, you agree to provide accurate billing, shipping, and contact information.
An order confirmation acknowledges receipt of your order but does not necessarily guarantee acceptance if payment cannot be verified, inventory is unavailable, or another legitimate issue prevents fulfillment.
If an order must be canceled after payment has been collected, we will provide an appropriate refund.
Payments are processed through the payment methods made available at checkout.
5. Shipping and Delivery
We offer free standard shipping to eligible U.S. delivery addresses.
Orders are generally processed within 3 business days after payment confirmation.
Estimated standard shipping transit time is 20–30 calendar days after dispatch.
Delivery times are estimates rather than guarantees.
Please review our Shipping Policy for complete details.
6. Returns and Refunds
Eligible items may be returned within 60 calendar days after delivery, subject to our Return & Refund Policy.
Customers are generally responsible for return shipping costs for eligible change-of-mind returns.
Where a return is required because an item is defective, damaged, or incorrectly supplied due to our error, we will provide an appropriate resolution in accordance with applicable law.
Approved refunds are generally initiated within 3–5 business days after approval.
7. Order Cancellations
If you wish to cancel an order, please contact us promptly.
We will make reasonable efforts to process cancellation requests before dispatch.
Orders already dispatched may need to follow our return procedures.
8. Intellectual Property
The content on our website, including original text, graphics, branding, and website design elements, is protected by applicable intellectual property laws.
You may not reproduce or commercially exploit our protected content without appropriate authorization.
9. Third-Party Services
Our website may use third-party services for payment processing, hosting, order fulfillment, or other operational purposes.
Certain third-party services may be subject to their own terms and privacy notices.
10. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, our website and services are provided subject to the terms and conditions disclosed to customers.
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms excludes non-waivable consumer rights, statutory warranties, or remedies provided under applicable law.
11. Privacy
Our collection and handling of personal information are described in our Privacy Policy.
Please review that policy for additional information about how personal information is processed.
12. Governing Law
These Terms are generally governed by the laws of the State of Florida, United States, except where applicable consumer protection laws require otherwise.
Any dispute resolution provisions will be interpreted consistently with applicable law and mandatory consumer protections.
13. Changes to These Terms
We may update these Terms of Service from time to time.
Revised terms will be published on our website and will apply as permitted by applicable law.
14. Contact Information
Store Name: Ouralight
Legal Business Name: P2Z, LLC
Website: https://ouralightus.shop
Business Address: 7135 Collins Ave, Unit 1632, Miami Beach, FL, United States
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET).