Shipping Policy

At Ouralight, we are committed to providing clear shipping information and a reliable shopping experience for our customers in the United States.

Please review our shipping terms before placing an order.

1. Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability is determined by the delivery address provided during checkout.

If your address is outside our supported shipping areas, shipping options may not be available.

2. Shipping Costs

We offer FREE standard shipping on eligible orders delivered within our supported U.S. shipping areas.

Standard Shipping Cost: $0.00 USD

No minimum purchase amount is required.

Any applicable sales taxes or other legally required charges will be displayed during checkout before payment.

3. Order Processing Time

Orders are generally processed within 3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Order processing includes:

Payment verification.
Order confirmation.
Product preparation.
Packaging and shipment arrangements.

Orders placed during weekends or public holidays will begin processing on the next business day.

4. Estimated Shipping Time

Estimated standard shipping transit time is 20–30 calendar days after dispatch.

This shipping estimate does not include the order processing time of up to 3 business days.

Estimated Timeline

Order Processing: Within 3 business days.
Shipping Transit: 20–30 calendar days after dispatch.
Shipping Cost: Free standard shipping ($0.00 USD).

Delivery times are estimates and may vary due to the destination, weather, operational disruptions, high shipping volumes, or other circumstances beyond our reasonable control.

5. Order Confirmation

After successfully placing an order, customers will receive an order confirmation at the email address provided during checkout.

Please ensure that your email address is accurate.

6. Shipment Tracking

Once your order has been dispatched, tracking information will be provided when available.

Tracking updates may take additional time to appear after shipment.

If you have questions about your delivery status, please contact our customer support team.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once an order has been dispatched.

8. Shipping Delays

Although we strive to deliver orders within the estimated timeframe, unexpected delays may occur.

If we become aware of a significant delay, we will make reasonable efforts to provide updated delivery information.

If your order has not arrived within the estimated timeframe, please contact us for assistance.

9. Lost or Damaged Shipments

If your order appears lost or arrives damaged, please contact us at service@mallvic.com.

For damaged products, please provide photographs of the item and its packaging when possible.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Taxes and Duties

All product prices are displayed in U.S. dollars (USD).

Applicable sales taxes will be calculated and displayed at checkout where required.

For eligible domestic U.S. shipments, international import duties are not normally charged to customers upon delivery.

11. Contact Information

Store Name: Ouralight

Operated By: P2Z, LLC

Business Address:

7135 Collins Ave, Unit 1632
Miami Beach, FL 33141
United States

Website: https://ouralightus.shop

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET).