Return & Refund Policy
Return & Refund Policy
At Ouralight, we want our customers to shop with confidence.
We offer a 60-day return policy for eligible products and aim to provide a transparent process for returns, exchanges, and refunds.
1. Return Period
Customers may request a return within 60 calendar days after receiving their order.
To initiate a return, please contact our customer service team within the return period.
Email: service@mallvic.com
2. Return Eligibility
For a standard change-of-mind return, products must generally meet the following conditions:
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The return request is submitted within 60 calendar days after delivery.
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The product is in its original condition and has not been damaged through improper use.
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Original accessories and components are included, where applicable.
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The product is securely packaged for return shipping.
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Proof of purchase or an order number is provided.
Used or assembled products may require additional review depending on their condition and the reason for return.
These conditions do not limit any rights customers may have under applicable consumer protection laws.
3. How to Request a Return
To request a return, please email:
Include:
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Your order number.
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Your full name.
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The email address associated with your order.
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The product you wish to return.
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The reason for your return.
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Photographs if the item is damaged, defective, or incorrect.
Our customer support team will review your request and provide return instructions.
Please do not ship any products back without receiving return instructions.
4. Return Shipping Costs
Change-of-Mind Returns
If you return an eligible item because you changed your mind, ordered the wrong product, or no longer need it, you are responsible for the return shipping costs.
Return shipping costs vary depending on the size, weight, and destination of the package.
Damaged, Defective, or Incorrect Products
If a product arrives damaged, is defective, or is incorrect due to our error, we will cover reasonable return shipping costs when a return is required.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
5. Return Address
The return shipping address may vary depending on the product and fulfillment location.
Our customer support team will provide the correct return address after reviewing your request.
Please do not send returned products to our business mailing address unless specifically instructed to do so.
6. Refund Processing
After a returned product has been received and inspected, or after an alternative resolution has been approved, we will notify you of the refund decision.
Approved refunds are generally initiated within 3–5 business days after approval.
Refunds will ordinarily be issued to the original payment method.
Please note that banks and payment providers may require additional time to post refunded funds to your account.
7. Refund Amount
For eligible returns, refunds generally cover the purchase price of the returned product, subject to any lawful deductions that have been clearly disclosed.
Original standard shipping is free for eligible U.S. orders.
For defective, damaged, or incorrectly supplied products, we will provide the remedies required by applicable law.
8. Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchanges depend on product availability and the circumstances of the request.
If a direct exchange is unavailable, you may need to complete an eligible return and place a new order.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before dispatch.
Once an order has been shipped, cancellation may no longer be possible. In that case, our return process may apply after delivery.
10. Contact Information
Store: Ouralight
Legal Business Name: P2Z, LLC
Business Address:
7135 Collins Ave, Unit 1632
Miami Beach, FL 33141
United States
Website: https://ouralightus.shop
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time (ET).
Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be waived.